Design & Materials
Who designs the animals?
Who designs the animals?
Our design team currently consists of co-founders Julia and Paul, who both share a love of soft animals and functional design, and Hannah, a professional illustrator and plush animal engineer who turns visions into reality.
How are the animals designed?
How are the animals designed?
Each animal starts its life as a basic illustration; sometimes on paper, sometimes on an iPad. We've even scratched out rough designs in the sand when we're out in nature.
These basic illustrations are refined in Adobe Illustrator then sent to our manufacturing partners for review. After many iterations, we'll have a final prototype that's sent for testing and approvals.
Where are the animals designed?
Where are the animals designed?
Right here in our hometown of Melbourne, Australia.
What are the animals made from?
What are the animals made from?
Whilst the exact material composition may vary across our range, generally we use recycled polypropylene cotton as the stuffing, polyester as the fur and plastic beads as the internal stability weights.
Where are the animals manufactured?
Where are the animals manufactured?
Our manufacturing facility is in Nanjing, China. Co-founders Julia and Paul personally know the team involved in our production process, so our animals are in good hands.
Suitability
Are the animals suitable for children?
Are the animals suitable for children?
All our furry friends are compliant with Australian and New Zealand safety regulations (AS/NZS ISO8124) and have been certified safe for children of all ages.
Read more about our testing and safety certification process >
Are the animals suitable for dogs?
Are the animals suitable for dogs?
Our soft animals are generally suitable for dogs. However, we know that every dog is different and our animals might not stand much of a chance against canine friends with a more intense chewing style!
Shipping & Delivery
How are the animals packed for shipping?
How are the animals packed for shipping?
We care about your new friend as much as you do and want your new friend to arrive in the best shape possible.
Our animals are first carefully packed into their own soft cotton bag at our warehouse in Melbourne. Then they're placed in a sturdy cardboard box to protect them on their journey to their new home.
All of the outer packaging we use is 100% recyclable.
What shipping options do you offer?
What shipping options do you offer?
We've partnered with Australia Post to get your new plush friends to your door.
Will I receive a tracking number?
Will I receive a tracking number?
Absolutely. Once your order is dispatched, you'll receive an email with tracking details.
How long do you take to ship out orders?
How long do you take to ship out orders?
Generally we'll pack and ship orders the same day if your order is placed before 9am. Otherwise it'll be shipped the next day.
Can I pick up my order?
Can I pick up my order?
At the moment we don't have the ability to offer an open-to-the-public pickup service. However, if you're based in Melbourne and would like to pick up an order, get in touch with us and we can help arrange something.
Do you ship internationally?
Do you ship internationally?
Yes we do! We're currently shipping to Canada, China, Hong Kong, New Zealand, Taiwan, United Kingdom and the United States.
Environment
What are you doing to help the Earth?
What are you doing to help the Earth?
The Earth is a special place. We've tried to use as much recycled content in our animals without affecting their premium plush feel. This means we've been able to use recycled polypropylene cotton as the stuffing. When shipping your order, we also ensure that all our outer packaging is 100% recyclable.
How do I dispose of old or damaged plush animals?
How do I dispose of old or damaged plush animals?
Sadly, most recycling centres don't accept stuffed animals. However, Big W Australia has a 'Toys for Joy' program that enables you to recycle your pre-loved toys in store. Once collected the materials are separated, shredded and melted to create new plastic pellets.
Send or tag us in a photo of your plush toy recycling efforts and we'll send you a thank you coupon to use on our website!
Stockists
Where can I find a list of stockists?
Where can I find a list of stockists?
Wholesale & Trade
Can I stock Furfolk in my store?
Can I stock Furfolk in my store?
We're currently seeking to grow our retail presence, so please get in touch. We offer wholesale pricing on our range with no minimum order requirement.
If you know a store which you think our animals would be happy in, please let us know!
Do you offer wholesale pricing?
Do you offer wholesale pricing?
Yes, we offer wholesale pricing on our range for retail stockists with no minimum order requirement. We're currently seeking to grow our retail presence, so please get in touch.
About Furfolk
Who are the people behind Furfolk?
Who are the people behind Furfolk?
Our small team currently consists of co-founders Julia and Paul. We both work across every aspect of the business from design through to distribution. Our pet Shiba Inu, Yoshi, has not yet been given a formal role, but he is constantly signalling his interest by chewing our prototypes.
We're always on the hunt for new crew to join us. If you think you're the right fit, get in touch and let's chat.
Where are you based?
Where are you based?
Our studio is based in North Melbourne and our warehouse is based in Altona North. Get in touch if you want some good coffee suggestions in the area!
Can I visit your store?
Can I visit your store?
At the moment we're online only, but our animals are available from a range of stockists around the country. Browse the full list of stockists here >